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Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit or make a purchase from www.rachelauton.com.au (“the Site”).
By using this website, you agree to the terms described below.

1. Information We Collect

We may collect personal information in the following ways:

a) When You Make a Purchase

  • Full Name

  • Billing Address

  • Shipping Address (if shipping is requested)

  • Email Address

  • Mobile Number

  • Payment information (processed securely via Square)

  • Order details (product, price, date, order number)

b) When You Contact Us

  • Name

  • Email

  • Mobile Number

  • Any additional message you choose to provide

c) When You Browse the Website

We may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the Site

  • Referring website

This helps improve website performance and user experience.

2. How We Use Your Information

We may use your information for:

  • Processing and completing your orders

  • Providing shipping quotes (when requested)

  • Contacting you regarding your purchase, delivery or pickup

  • Responding to enquiries submitted through the contact form

  • Improving our products, website, and services

  • Managing exhibitions, availability and product updates

  • Preventing fraud and maintaining website security

  • Complying with legal obligations

We do not sell or share your personal information with third-party advertisers.

3. Payments & Security (Square Processing)

All payments on this website are securely processed through Square.
We do not store or have access to your full credit/debit card details.

Square may collect limited information required to verify and complete your transaction.
You can review Square’s privacy policy on their official website.

4. Shipping & Order Information

For shipping requests, we may collect your full address and contact details to:

  • Provide accurate international shipping quotes

  • Communicate about delivery

  • Issue invoices for additional charges (via Square)

For Australian customers, free shipping is available (as stated on product pages).

5. Cookies

This website may use cookies to:

  • Improve site functionality

  • Remember your preferences

  • Analyse site traffic

  • Enhance your browsing experience

You can disable cookies in your browser settings at any time.

6. Sharing Your Information

Your information may be shared with:

  • Service providers such as payment processors (Square)

  • Website hosting providers for site functionality

  • Legal authorities, only when required by law

We do not share your personal information with advertisers, marketers, or unrelated third parties.

7. Data Retention

We retain your information only as long as necessary to:

  • Complete orders

  • Maintain accurate business records

  • Comply with legal requirements

You may request deletion of your personal information at any time (unless restricted by law).

8. Your Rights

You may request at any time to:

  • Access the personal information we hold about you

  • Correct or update your details

  • Request deletion of your information

  • Opt out of email communication

To make a request, contact us at: info@rachelauton.com.au

9. Third-Party Websites

This website may contain links to social media platforms such as:

  • Facebook

  • Instagram

  • TikTok

These platforms have their own privacy policies. We are not responsible for how third-party sites manage your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Email: info@rachelauton.com.au
Website: www.rachelauton.com.au